:root {
  --bg: #000000;
  --s1: #0d0d0d;
  --s2: #151515;
  --s3: #1e1e1e;
  --s4: #262626;
  --line: #242424;
  --line2: #333333;
  --fg: #ececec;
  --fg2: #a3a3a3;
  --fg3: #6a6a6a;
  --ok: #4ac26b;
  --warn: #d4a72c;
  --bad: #f0616a;
  --info: #7fa7f0;
  --r: 6px;
  --font: 'IBM Plex Sans', system-ui, -apple-system, 'Segoe UI', sans-serif;
  --mono: ui-monospace, 'SF Mono', Menlo, Consolas, monospace;
}

* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); color: var(--fg); font: 14px/1.5 var(--font); }
a { color: var(--fg); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { margin: 0; font-weight: 600; letter-spacing: -0.01em; }
h1 { font-size: 20px; }
h2 { font-size: 15px; }
h3 { font-size: 13.5px; color: var(--fg2); margin-bottom: 8px; }
p { margin: 0 0 8px; }
.muted { color: var(--fg2); }
.faint { color: var(--fg3); }
.mono { font-family: var(--mono); font-size: 12.5px; }

/* --- shell --- */
.shell { display: grid; grid-template-columns: 220px 1fr; min-height: 100vh; }
.side { background: var(--s1); border-right: 1px solid var(--line); padding: 20px 14px; display: flex; flex-direction: column; gap: 22px; position: sticky; top: 0; height: 100vh; }
.brand { padding: 0 8px; }
.brand-name { display: block; font-weight: 600; font-size: 15px; }
.brand-guild { display: block; color: var(--fg3); font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav a { padding: 7px 10px; border-radius: var(--r); color: var(--fg2); }
.nav a:hover { background: var(--s2); color: var(--fg); text-decoration: none; }
.nav a.active { background: var(--s3); color: var(--fg); }
.side-foot { margin-top: auto; padding: 0 8px; display: flex; flex-direction: column; gap: 6px; font-size: 13px; }
.bot-state { display: flex; align-items: center; gap: 8px; color: var(--fg2); }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--fg3); }
.dot.on { background: var(--ok); box-shadow: 0 0 0 3px rgba(74,194,107,.15); }
.dot.off { background: var(--bad); }
.main { padding: 28px 32px 48px; max-width: 1240px; width: 100%; }

.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 22px; flex-wrap: wrap; }
.page-head .sub { color: var(--fg2); margin-top: 2px; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* --- cards / boxes --- */
.card { background: var(--s1); border: 1px solid var(--line); border-radius: var(--r); padding: 18px 20px; }
.card + .card { margin-top: 16px; }
.card h2 { margin-bottom: 12px; }
.stack { display: flex; flex-direction: column; gap: 16px; }
.cols { display: grid; gap: 16px; grid-template-columns: 1fr 1fr; align-items: start; }
.cols-3 { display: grid; gap: 16px; grid-template-columns: repeat(3, 1fr); }
.two-thirds { display: grid; gap: 16px; grid-template-columns: minmax(0, 2fr) minmax(280px, 1fr); align-items: start; }

.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; }
.stat { background: var(--s1); border: 1px solid var(--line); border-radius: var(--r); padding: 14px 16px; }
.stat .n { font-size: 26px; font-weight: 600; line-height: 1.1; letter-spacing: -0.02em; }
.stat .l { color: var(--fg2); font-size: 12.5px; margin-top: 4px; }

/* --- table --- */
.table { width: 100%; border-collapse: collapse; font-size: 13.5px; }
.table th { text-align: left; color: var(--fg3); font-weight: 500; padding: 0 12px 8px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.table td { padding: 10px 12px; border-bottom: 1px solid var(--line); vertical-align: middle; }
.table tr:last-child td { border-bottom: 0; }
.table tbody tr:hover td { background: var(--s2); }
.table .num { color: var(--fg2); font-family: var(--mono); font-size: 12.5px; }
.table-wrap { overflow-x: auto; }
.row-link { display: block; }

/* --- badges --- */
.badge { display: inline-block; font-size: 12px; padding: 2px 8px; border-radius: 999px; border: 1px solid var(--line2); color: var(--fg2); white-space: nowrap; }
.badge-ok { border-color: rgba(74,194,107,.5); color: var(--ok); }
.badge-bad { border-color: rgba(240,97,106,.5); color: var(--bad); }
.badge-muted { color: var(--fg3); }
.prio-low { color: var(--fg2); }
.prio-normal { color: var(--fg); }
.prio-high { color: var(--warn); border-color: rgba(212,167,44,.5); }
.prio-urgent { color: var(--bad); border-color: rgba(240,97,106,.5); }
.tag { display: inline-block; font-size: 11px; padding: 1px 6px; border-radius: 3px; background: var(--s3); color: var(--fg2); vertical-align: middle; }

/* --- form --- */
label { display: block; font-size: 13px; color: var(--fg2); margin-bottom: 5px; }
input[type=text], input[type=password], input[type=number], input[type=url], input[type=color], select, textarea {
  width: 100%; background: var(--s2); border: 1px solid var(--line2); border-radius: var(--r); color: var(--fg);
  padding: 8px 10px; font: inherit; outline: none;
}
input:focus, select:focus, textarea:focus { border-color: #5a5a5a; box-shadow: 0 0 0 3px rgba(255,255,255,.06); }
textarea { min-height: 96px; resize: vertical; }
select[multiple] { min-height: 120px; }
input[type=color] { padding: 2px; height: 36px; width: 60px; }
.field { margin-bottom: 14px; }
.field .hint { color: var(--fg3); font-size: 12px; margin-top: 4px; }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 20px; }
.check { display: flex; align-items: center; gap: 10px; color: var(--fg); margin-bottom: 10px; }
.check input { width: 16px; height: 16px; accent-color: #fff; }
.inline { display: flex; gap: 8px; align-items: center; }
.inline input, .inline select { width: auto; flex: 1; }

.btn { display: inline-flex; align-items: center; gap: 6px; background: var(--s3); border: 1px solid var(--line2); color: var(--fg);
  padding: 7px 13px; border-radius: var(--r); font: inherit; font-size: 13.5px; cursor: pointer; white-space: nowrap; }
.btn:hover { background: var(--s4); text-decoration: none; }
.btn-primary { background: #ffffff; color: #000; border-color: #fff; font-weight: 500; }
.btn-primary:hover { background: #e2e2e2; }
.btn-danger { color: var(--bad); border-color: rgba(240,97,106,.5); background: transparent; }
.btn-danger:hover { background: rgba(240,97,106,.1); }
.btn-ok { color: var(--ok); border-color: rgba(74,194,107,.5); background: transparent; }
.btn-ok:hover { background: rgba(74,194,107,.1); }
.btn-sm { padding: 4px 9px; font-size: 12.5px; }
.btn-ghost { background: transparent; border-color: transparent; color: var(--fg2); }
.btn-ghost:hover { background: var(--s2); color: var(--fg); }
form.inline-form { display: inline; }

/* --- flash messages --- */
.flash { padding: 10px 14px; border-radius: var(--r); border: 1px solid var(--line2); background: var(--s2); margin-bottom: 14px; }
.flash-ok { border-color: rgba(74,194,107,.5); }
.flash-error { border-color: rgba(240,97,106,.5); color: var(--bad); }
.flash-warn { border-color: rgba(212,167,44,.5); color: var(--warn); }
.empty { padding: 28px; text-align: center; color: var(--fg3); border: 1px dashed var(--line2); border-radius: var(--r); }

/* --- filters --- */
.filters { display: flex; gap: 8px; flex-wrap: wrap; align-items: end; margin-bottom: 14px; }
.filters .field { margin: 0; min-width: 140px; }
.filters input[type=text] { min-width: 220px; }

/* --- pagination --- */
.pager { display: flex; justify-content: space-between; align-items: center; margin-top: 14px; }
.pager-links { display: flex; gap: 6px; }

/* --- chat (transcript) --- */
.chat { display: flex; flex-direction: column; gap: 2px; max-height: 70vh; overflow-y: auto; padding-right: 6px; }
.msg { display: flex; gap: 12px; padding: 8px 8px; border-radius: var(--r); }
.msg:hover { background: var(--s2); }
.msg.is-deleted { opacity: .45; }
.msg .avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--s3); flex: none; }
.msg .head { display: flex; align-items: baseline; gap: 8px; flex-wrap: wrap; }
.msg .name { font-weight: 600; }
.msg .name.staff { color: var(--info); }
.msg .time { color: var(--fg3); font-size: 12px; }
.msg .text { white-space: pre-wrap; word-break: break-word; }
.msg.is-bot .text { color: var(--fg2); }
.msg .atts { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.msg .att { background: var(--s2); border: 1px solid var(--line2); border-radius: 4px; padding: 3px 8px; font-size: 12.5px; }
.msg .att-img { max-width: 300px; max-height: 220px; border-radius: 4px; border: 1px solid var(--line2); display: block; }
.mention { background: rgba(127,167,240,.15); color: var(--info); border-radius: 3px; padding: 0 3px; }
pre, code { background: var(--s2); border: 1px solid var(--line); border-radius: 4px; font-family: var(--mono); font-size: 12.5px; }
pre { padding: 8px; overflow: auto; margin: 4px 0; }
code { padding: 1px 4px; }

/* --- ticket detail --- */
.kv { display: grid; grid-template-columns: 120px 1fr; gap: 6px 12px; font-size: 13.5px; }
.kv dt { color: var(--fg3); }
.kv dd { margin: 0; }
.note { border-left: 2px solid var(--line2); padding: 6px 12px; margin-bottom: 10px; }
.note .meta { color: var(--fg3); font-size: 12px; }
.timeline { list-style: none; margin: 0; padding: 0; font-size: 13px; }
.timeline li { display: flex; gap: 10px; padding: 5px 0; border-bottom: 1px solid var(--line); }
.timeline li:last-child { border-bottom: 0; }
.timeline .t { color: var(--fg3); white-space: nowrap; font-family: var(--mono); font-size: 12px; }
.stars { color: var(--warn); letter-spacing: 1px; }

/* --- form field editor --- */
.ff-row { display: grid; grid-template-columns: 2fr 1.1fr 2fr 72px 120px 36px; gap: 8px; align-items: center; margin-bottom: 6px; }
.ff-row input, .ff-row select { margin: 0; }
.ff-head { color: var(--fg3); font-size: 12px; }

/* --- login --- */
.login { min-height: 100vh; display: grid; place-items: center; padding: 20px; }
.login .card { width: 100%; max-width: 360px; padding: 26px; }
.login h1 { margin-bottom: 4px; }
.login .sub { color: var(--fg2); margin-bottom: 20px; }

.bar { height: 6px; background: var(--s3); border-radius: 3px; overflow: hidden; }
.bar > span { display: block; height: 100%; background: var(--fg2); }

@media (max-width: 900px) {
  .shell { grid-template-columns: 1fr; }
  .side { position: static; height: auto; flex-direction: row; flex-wrap: wrap; align-items: center; gap: 12px; padding: 12px 14px; border-right: 0; border-bottom: 1px solid var(--line); }
  .nav { flex-direction: row; flex-wrap: wrap; }
  .side-foot { margin-top: 0; flex-direction: row; gap: 14px; }
  .main { padding: 18px 16px 40px; }
  .cols, .cols-3, .two-thirds, .form-grid { grid-template-columns: 1fr; }
  .ff-row { grid-template-columns: 1fr 1fr; }
}

:focus-visible { outline: 2px solid #fff; outline-offset: 2px; }
@media (prefers-reduced-motion: no-preference) {
  .btn, .nav a { transition: background .12s ease; }
}